Privacy Policy

Last Updated: November 18, 2024

At Cenozai, your privacy is important to us. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us in other ways. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, postal address, or any other information you provide to us.
  • Usage Data: Information about how you access and use our services, such as your IP address, browser type, and pages visited.
  • Technical Data: Data from cookies, web beacons, and similar tracking technologies.
  • Communications: Records of your interactions with our support team or other correspondence.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our services.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To personalize your experience and improve our services based on user feedback.
  • To send marketing and promotional materials, if you have opted in to receive such communications.
  • To comply with legal obligations and enforce our terms of service.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our service and store certain information. Cookies help us to:

  • Remember your preferences and settings.
  • Provide relevant content and advertisements.
  • Analyze and improve the performance of our services.

You can set your browser to refuse all or some browser cookies or alert you when cookies are being sent.

4. How We Share Your Information

We may share your information with:

  • Third-party service providers who assist in delivering our services (e.g., hosting, analytics, payment processing).
  • Affiliates and business partners with whom we collaborate to enhance our services.
  • Authorities, if required by law or in response to legal processes.

5. Data Security

We use reasonable administrative, technical, and physical measures to protect your information. However, no security system is impenetrable, and we cannot guarantee the security of your data transmitted through our services.

6. Your Rights

If you are an EU resident, you have specific rights under the General Data Protection Regulation (GDPR), including:

  • Right to access your data.
  • Right to rectify inaccurate or incomplete data.
  • Right to erase your data ("Right to be forgotten").
  • Right to restrict processing.
  • Right to data portability.
  • Right to object to data processing.

7. Third-Party Links

Our services may include links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties.

8. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, and we will notify you by email or a prominent notice on our website.

9. Contact Us

If you have any questions about this privacy policy or your data, please contact us at:

Cenozai Sdn Bhd
Unit B3a/4/4, Level 3

One Ampang Avenue Business Centre

Jalan Ampang Utama 1/2, Ampang

68000 Selangor

Malaysia

hello@cenozai.io